Wintomic verification is the identity check every account passes before money leaves it. It is a single process: you send us a valid ID, proof of your address and proof that your payment method is yours, and our team reviews the files. Confirming your phone number and e-mail is separate, takes two minutes, and pays 20 + 20 free spins after a deposit. This page explains exactly what we ask for, in what order, and how to avoid a second request.
Why we verify accounts
We are licensed under a Curaçao gaming licence and we follow anti-money-laundering rules, so the account holder has to be a real, adult, identifiable person. How we store the files is set out in our privacy policy. Verification also protects you: once your identity and payment details are confirmed, your balance is tied to you.
Checks always run at two points. The first is your opening withdrawal request, which is why a player first meets the process at the cashier rather than at registration. The second is when total deposits on the account pass USD 10,000 or the equivalent in your currency. We may also ask earlier if something in the account needs confirming.
Two rules sit underneath all of this. One person may hold one account only, because duplicate or linked accounts are closed and winnings on them annulled. And deposits and withdrawals are accepted only with payment methods in your own name, so third-party payments are not possible. Read how withdrawals work before you request one, because the method you deposited with is normally the method we pay back to.
Wintomic KYC documents we accept
Wintomic KYC runs on standard documents. You will not need all of them in every case: we ask for what the account requires, and source of funds only where it is necessary.
| Detail | Wintomic |
|---|---|
| Identity document | Passport, national identity card or driving licence |
| Proof of address | Utility bill or bank statement issued within the last three months |
| Payment method | Proof that the method used on the account belongs to you |
| Source of funds | Requested where necessary |
| Possible extra check | Selfie holding your ID, or video verification |
| Name matching | ID, address proof and payment details must match the account name |
| When checks always run | First withdrawal request; total deposits above USD 10,000 or the equivalent |
| Time to respond | 30 days from our request |
The matching rule is the one that causes most repeat requests. Your registration name, the name on your ID and the name on the bank account, e-wallet or card all have to be the same person. If your FPX account or Touch ‘n Go wallet is registered under a slightly different spelling, tell our support team before you send the files.
Clear photos pass first time
In general, document checks fail on image quality rather than on the document itself. A few habits make the difference:
- Photograph the original document, not a photocopy or a screen.
- Keep all four corners inside the frame, with no part of the document cropped.
- Use even daylight and avoid flash glare across the photo page or the hologram.
- Make sure the name, date of birth, document number and expiry date are all readable.
- For a bank statement or utility bill, leave your name, address and the issue date visible.
- Send the file at full resolution rather than a compressed chat thumbnail.
If we ask for a selfie with your ID, hold the document next to your face so both your features and the printed details are legible in one shot. Where a video check is requested instead, our support team explains what happens before it starts.
Phone and e-mail verification for 40 free spins
Contact verification is quick and it is rewarded. Confirming your mobile number gives 20 free spins in Treasure of Anubis, and confirming your e-mail gives 20 free spins in 777 Coins. Both rewards need a deposit first: verifying before your first deposit gives no spins at all.
| Verification step | Free spins | Game |
|---|---|---|
| Phone number confirmed | 20 FS | Treasure of Anubis |
| E-mail confirmed | 20 FS | 777 Coins |
Phone verification step by step
- Make your first deposit. The verification spins are released only to accounts that have deposited, so complete a deposit before you confirm your number.
- Open your profile and go to Settings. Your contact details live there, next to Deposit and Withdraw.
- Enter your mobile number. Malaysian numbers begin with +60; use a number that can receive SMS right now.
- Press Verify. We send a confirmation code by SMS to that number.
- Enter the code. The number is confirmed and the 20 free spins are credited automatically within a few minutes.
E-mail verification
The e-mail route is shorter. Open profile settings, press Verify next to your address, then open the message we send and follow the link inside it. Once the address is confirmed, the 20 free spins in 777 Coins arrive the same way, automatically, within a few minutes. A working address also matters beyond the reward, because password resets and account notices go there.
Free spin conditions
Both rewards share the same terms, and they are strict on timing. Activate each set of spins within 48 hours of it being credited. Winnings from the spins carry x30 wagering, which also has to be completed within 48 hours. The maximum you can take from each reward is RM200, so RM200 from the phone spins and RM200 from the e-mail spins. As a rule with any free spin offer, check the wagering counter in your account before you start a long session, since unwagered winnings expire with the deadline rather than rolling over.
Register, deposit from RM35 and confirm your phone and e-mail to collect 40 free spins across Treasure of Anubis and 777 Coins.
If a Wintomic verification request is not answered
When we request documents, you have 30 days to supply them. If the request is still open after that, the account may be suspended or closed, so it is better to send a partial set and ask for guidance than to leave the message unread. While a check is open, withdrawal requests wait for it to finish.
A few other conditions apply. Registration data has to be accurate from the start, because an inaccurate name or date of birth will surface during the check. VPN, proxy and TOR connections used to hide your location are not permitted. Accounts with no login or transaction for 12 months may also be closed, which is a separate rule from verification but has the same practical effect on your balance.
Our support team handles every stage of the process. Live chat is open 24/7 from the Support button, and documents or questions can also go to [email protected]. If you are unsure which proof of address we will accept, ask first: one message now is faster than a rejected file later. Once your account is verified, nothing needs repeating, and the same confirmed identity covers our casino and sportsbook on a single account.
FAQ
Which documents do I need to verify my account?
A valid identity document (passport, national identity card or driving licence), proof of address such as a utility bill or bank statement issued within the last three months, and proof that your payment method belongs to you. Where necessary we also ask for proof of source of funds. A selfie holding your ID or a short video check may be requested.
How long does verification take?
Your account is verified once our team has reviewed the documents you send. Clear, complete files in your own name are reviewed faster than blurred or cropped ones, so send full documents the first time. Our support team can confirm the status of your check at any time through live chat.
Why do I need to verify my phone number after a deposit?
A confirmed mobile number lets us reach you about your account and security, and it is also how the verification free spins are released. The spins are credited only after a deposit, so verifying your number before your first deposit gives no spins.
Do I get free spins for verifying my account?
Yes. Confirming your phone number gives 20 free spins in Treasure of Anubis and confirming your e-mail gives 20 free spins in 777 Coins, after a deposit. Both are credited automatically within a few minutes, must be activated within 48 hours, and winnings carry x30 wagering within 48 hours, with a maximum of RM200 from each reward.
Can I verify with documents in another person's name?
No. The name on your identity document, your proof of address and your payment method must all match the name on the account. Deposits and withdrawals are only accepted with payment methods in your own name, and third-party payments are not allowed.