Betting and casino play are a form of entertainment. They are not a source of income, and they are not a way to solve a money problem. Wintomic is open to players aged 18 and over only, and our responsible gaming rules exist so that the time and money you spend with us stay a decision you make calmly, in advance, rather than one you make in the middle of a session.
This section explains the practical tools we offer: gambling limits on deposits and time, self-exclusion for a fixed period or permanently, account closure on request, and independent organisations you can contact for free support.
Our commitment to responsible play
We operate under a Curaçao gaming licence, and responsible play is part of how the platform is run rather than a page at the bottom of it. Age verification applies at registration and again during document checks, one account per person is allowed, and our team reviews play patterns that look high risk. If we see signs of harm on an account, we may contact the player and suggest measures such as a limit, a break or self-exclusion.
Access from a particular location does not mean gambling is permitted there. You are responsible for following the laws that apply where you live before you deposit or place a bet on our casino and sportsbook.
The short self-assessment below asks a few plain questions about your own play and gives you an immediate reading.
- Have you missed work, study or family duties to gamble?
- Do you gamble to escape everyday problems?
- After losing, do you want to play again to win it back?
- Have you used money meant for bills, rent or food?
- Do you feel you gamble too much?
- Has anyone told you that you gamble too much?
- Would you borrow, lie or sell things to get money for gambling?
- Do you often lose track of time while playing?
- Do you choose gambling over time with friends or family?
- Does gambling make you unhappy?
Your answers stay in your browser.
Setting gambling limits on deposits and time
The simplest control is a limit you set while you are thinking clearly. We encourage every player to use one, and personal limits on deposits and on time spent playing can be arranged by contacting our support team, who will confirm what has been applied to your account.
Decide the amount before you open the cashier, not after a losing session. A useful habit is to treat the figure the way you treat the cost of an evening out: once it is spent, the session is finished. Limits do their job when they are set low enough to be felt, because a cap you never reach changes nothing.
Alongside a deposit limit, it helps to put a clock on play. Sessions that run long tend to drift away from the plan you started with, and a fixed finish time removes that decision from the moment it is hardest to make.
Self-exclusion from your Wintomic account
Self-exclusion is a firm break. On request we will exclude you from play either temporarily or permanently, and the minimum period for an exclusion is six months. During that period the exclusion cannot be reversed, shortened or lifted, whatever the reason.
Because of that, two steps come first. Withdraw any balance you hold through Withdraw before the exclusion starts, and ask support any question you have about the period while your account is still open.
Good to know
Self-exclusion lasts at least six months and cannot be lifted early. Once it is in place, no request from you or from us will shorten it.
A permanent exclusion is also available. Choose it when you have decided that gambling should no longer be part of your life, rather than as a way to pause for a few weeks.
Closing your account
You can close your account at any time by sending the request to support. No reason is required, and a closure is not treated as a complaint or a dispute. If you simply want a quiet break without a formal exclusion, say so in the message and our team will explain which option fits.
Accounts with no login and no transaction for twelve months may also be closed from our side.
When play stops being entertainment
Problem gambling develops gradually, which is why the early signs are easier to recognise in writing than in the moment.
Signs to take seriously
- Playing for longer or depositing more than you planned, repeatedly.
- Increasing stakes to recover losses rather than to enjoy the game.
- Borrowing money, or using money set aside for bills, rent or family, to keep playing.
- Hiding how much you play, or how much you have lost, from people close to you.
- Playing to escape stress, boredom, loneliness or low mood.
- Losing interest in work, sleep, hobbies or people because of gambling.
- Feeling anxious, irritable or guilty when you are not playing.
If several of those describe you, treat it as a reason to set a limit or request self-exclusion today rather than something to watch for a while longer.
Habits that keep you in control
- Set the budget and the finishing time before the session, and stick to both.
- Never gamble after drinking alcohol, or while angry, stressed or upset.
- Take regular breaks; long unbroken sessions are where plans fall apart.
- Do not chase losses. A loss is the price of the entertainment, not a debt to be won back.
- Keep gambling money separate from money you need for anything else.
- Check the rules, stake limits and RTP shown in a game before you play it. RTP is a theoretical long-run figure and never a prediction for your session.
- Play for entertainment only, and never as a way to earn.
Independent help and advice
Support that is free, confidential and independent of any operator is available. GamCare, Gambling Therapy and Gamblers Anonymous all work with people affected by gambling harm, through counselling, helplines, online chat and group meetings. Family members and friends can contact them too, and in general local health services can refer you to counselling where you live.
Protecting minors
Registration and play are restricted to adults aged 18 or over. We verify identity and date of birth during document checks, and an account held by a person under 18 is suspended or closed.
If other people use your device, keep your login details private, log out after playing, and do not save the password in a shared browser. Parental control and content filtering software can, in general, block gambling sites and apps on a child’s phone, tablet or computer, and most operating systems include basic controls of this kind.
Our team is available 24/7 through live chat from the Support button and by e-mail at [email protected]. They can apply a deposit or time limit, arrange self-exclusion or close your account.