This page summarises the Wintomic Terms and Conditions in plain English so you can see the rules that apply to your account without reading every clause first. It covers who may register, how one account per person works, what we ask for during verification, how deposits, withdrawals and bonuses are handled, and how to raise a complaint. The full Terms and Conditions remain the binding document, and clause references are given where they help you find the original wording.
The rules that matter most
Most questions about our rules come down to a short list of fixed conditions. The sheet below gathers them in one place; the sections that follow explain each one and what it means in practice.
| Detail | Wintomic |
|---|---|
| Minimum age | 18+ |
| Licence | Curaçao gaming licence |
| Accounts per person | One |
| Location tools | VPN, proxy and TOR are not permitted |
| Payment names | Your own name only, no third-party payments |
| Time to answer a KYC request | 30 days from our request |
| Standard verification triggers | First withdrawal request; total deposits above USD 10,000 or the equivalent |
| Dormant accounts | May be closed after 12 months with no login or transaction |
| Active bonuses | One casino bonus and one sports bonus, others queue |
| Self-exclusion | From 6 months, cannot be lifted during the period |
| Complaints | Acknowledged within 1 working day |
| Governing text | The English version of the terms prevails |
Everything in that table is a condition of the account rather than a setting you can change. If one of them is a problem for you, it is better to know before you deposit than after.
Who may open an account
You must be at least 18 years old to register and play (clause 2.2). Age is confirmed during verification, and an account opened by anyone below the minimum age is closed.
Gambling law differs from country to country, and access from a particular location does not mean that playing from there is permitted (clauses 2.2 and 5.3). You are responsible for knowing and following the rules that apply where you live. We also restrict registration and play from territories we cannot accept, and the Terms and Conditions set out those restrictions.
Because of this, software that disguises where you are connecting from is not allowed. Clause 5.4 prohibits the use of a VPN, a proxy or TOR to hide your location, and using one puts the account and any balance on it at risk.
One account per person and accurate details
Each person may hold one account. Duplicate accounts, or accounts linked to each other, are closed and winnings on them are annulled (clauses 2.4 and 13.4). The details you give at registration must be accurate and must belong to you: full name, date of birth, country of residence, e-mail address and payment details (clause 2.1). A name that does not match your documents or your payment method will hold up a withdrawal later, so check the spelling in your profile settings before your first payout. You can keep the rest of your account details, including the history behind Bet history and Transaction history, in the profile menu alongside the cashier for our casino and sportsbook in one account.
Verification and KYC
Verification is a standard part of holding a gaming account, and our KYC Policy explains what we may ask for. Documents can include a passport, national identity card or driving licence, proof of address in the form of a utility bill or bank statement issued within the last three months, and proof that a payment method belongs to you. Where it is necessary, we may also ask about the source of funds, request a selfie holding your document, or arrange video verification.
Checks always run at two points: when you request your first withdrawal, and when your total deposits pass USD 10,000 or the equivalent in your currency (KYC 4.1). We may also run them at other times where the policy requires it.
When we ask for documents, you have 30 days to supply them. If the request is not answered within that period, the account may be suspended or closed (clauses 2.3 and KYC 3.5). In general, clear photographs of the whole document, with all four corners visible and nothing cropped out, are approved faster than partial scans.
Deposits, withdrawals and limits
Money moves in and out of your account in your own name only. Clauses 7.1.2 and 7.2.1 rule out third-party payments, so the card, wallet or bank account used must be yours. Withdrawals go through the Withdraw section and, where possible, back to the method you deposited with (clause 7.3.1).
Minimum and maximum withdrawal amounts depend on the method you choose and on your verification status. Rather than publishing a single figure that would not apply to every method, we show the amounts that apply to you in the withdrawal window itself (clauses 7.3.3 and 8.3.1). The same is true of deposit limits in the cashier.
Processing times also vary by method. We process requests promptly once the necessary checks are complete (clause 8.3.3). Note that fees charged by a payment provider, and any currency conversion applied on their side, are the provider’s and not ours (clause 8.1.3).
Game rules, odds and RTP
Before you stake anything, clause 9.1.2 asks you to check the rules, payout structure, stake limits, odds and RTP of the game you are about to play. Each game carries that information in its own help screen. RTP is a theoretical figure calculated over a very long run of play, so it describes the game’s design rather than the outcome of a single session. Our sports betting rules work the same way: each sport has its own rules covering how markets settle, and they form part of the terms.
Bonus rules in short
Bonus funds sit on a separate bonus balance, and the casino and sports bonus balances are kept apart from each other. You can hold one active casino bonus and one active sports bonus at a time. Anything else you claim waits in a queue, and activating a queued bonus cancels the current one and deducts its amount.
To start using an active bonus, play your real balance down below the equivalent of USD 0.5 and close any open bets. From that point, casino wagering happens in the Bonus Wagering category, while a sports bonus is wagered on sports bets. The specific conditions of each offer, including its wagering requirement and its deadline, sit behind the i icon on the bonus card in Bonuses.
A bonus is cancelled in four situations: it is not activated before it expires, it is not wagered before its wagering period ends, it is replaced by another bonus, or funds are withdrawn while it is active or pending. That last point matters most, so time your payout requests around your wagering rather than during it. Where abusive play is found, the Company may also cancel a bonus.
Inactive accounts and closing your account
An account with no login and no transaction for 12 months may be closed (clause 6.3). If you plan to be away for a long period, a single login is enough to keep the account active.
You may close your account at any time by asking our support team. If you want a firmer break, self-exclusion is available for a temporary or permanent period, with a minimum of 6 months, and it cannot be reversed while it runs. Withdraw your balance before the exclusion starts. We also encourage personal deposit and time limits, which support can set on your account on request.
Complaints
If something has gone wrong, write to our support team through live chat from Support or by e-mail to [email protected], with your account details and what happened. Include your full name, your account details and a clear description of the issue. We acknowledge a complaint within 1 working day and send a substantive answer within 30 calendar days (clause 14.3). Complaints about gameplay must reach us within 14 calendar days of the session concerned (clause 14.4).
Changes to the terms and the governing text
We may update the Terms and Conditions, and the version published on the platform is the one that applies. Re-read the bonus and payment clauses if you return after a long break, since those are the parts most likely to have moved on.
The terms exist in English, and where a translated version differs in meaning, the English version prevails. Wintomic operates under a Curaçao gaming licence, and play is for players aged 18 and over only.